Don’t plug your ears, listen to what they say – no matter how strongly you disagree with it. Don’t frown, smile, even when they’re throwing their harshest words at you. And don’t argue, agree, show them that you understand, nod your head understandably, then walk away once they stop talking.
Listen, smile, agree, and then do whatever the fuck you were gonna do anyway.
Robert John Downey, Jr.